PRIVACY POLICY

Privacy Policy  

Last updated: January 25, 2026

 

Streampal.gg ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website streampal.gg (the "Site"), use our services including booking livestream guests/extras, productions, support, management, promotions, consultations, or create an account ("Services").

 

By accessing or using the Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or Services.

 

 1. Information We Collect

 

We may collect the following types of information:

 

a. Personal Information You Provide  

- Name, username, email address, phone number  

- Date of birth / age (where relevant for age-restricted services)  

- Payment information (handled by third-party processors – we do not store full card details)  

- Profile information (bio, social media links, streaming channel details, preferences)  

- Booking/consultation details (stream topic, dates/times, special requests)  

- Messages/communications sent through the platform  

- Any other information you voluntarily provide (e.g., in support tickets or forms)

 

b. Automatically Collected Information  

- Device information (IP address, browser type/version, operating system, device identifiers)  

- Usage data (pages visited, time/date of access, referring/exit pages, links clicked)  

- Cookies, pixels, and similar technologies (see Cookies section below)

 

c. Information from Third Parties  

- Analytics providers (e.g., Google Analytics)  

- Social media logins (if you connect accounts)  

- Payment processors (confirmation of transaction status)  

- Public streaming platform data (e.g., channel stats if you link them)

 

2. How We Use Your Information

 

We use the collected information for the following purposes:

 

- To provide, maintain, and improve the Services (e.g., matching streamers with guests, processing bookings)  

- To communicate with you (booking confirmations, support, updates, marketing with consent)  

- To process payments and prevent fraud  

- To personalize your experience (recommendations, featured streampals)  

- To comply with legal obligations, resolve disputes, enforce agreements  

- For analytics, research, and service development (aggregated/anonymized where possible)  

- To send promotional materials (only if you opt-in)

 

3. Legal Basis for Processing (UK/EU GDPR)

 

Where applicable, we rely on:  

- Contract — to perform our agreement with you (e.g., fulfilling bookings)  

- Legitimate interests — running/improving the platform, fraud prevention, analytics (balanced against your rights)  

- Consent — for direct marketing emails, certain cookies  

- Legal obligation — tax, accounting, or regulatory requirements

 

4. Sharing Your Information

 

We do not sell your personal information. We may share data with:

 

- Service providers (hosting, cloud storage, email delivery, analytics, payment processors like Stripe/PayPal) under strict confidentiality  

- Matched livestream guests/extras and streamers (name, channel details, booking info needed to coordinate)  

- Professional advisers (lawyers, accountants) when required  

- Law enforcement, regulators, or courts when legally obligated  

- In connection with a business transfer (merger, acquisition, etc.)

 

5. International Transfers

 

Data may be transferred to and processed outside the UK/EEA (e.g., by US-based providers). We use appropriate safeguards such as UK International Data Transfer Agreements, Standard Contractual Clauses, or adequacy decisions where required.

 

6. Data Retention

 

We keep personal data only as long as necessary:  

- Active accounts/bookings: duration of relationship + reasonable period  

- Legal/tax requirements: up to 6–7 years  

- Marketing (with consent): until you unsubscribe  

You can request deletion (subject to legal exceptions).

 

7. Cookies and Tracking Technologies

 

We use cookies and similar technologies for essential functions, analytics, and (with consent) marketing. You can manage preferences via our cookie banner or browser settings. For details see our [Cookie Policy] (link if separate).

 

8. Your Rights

 

Under UK GDPR / Data Protection Act 2018 you may have the right to:  

- Access your data  

- Correct inaccurate data  

- Delete data (right to be forgotten)  

- Restrict processing  

- Object to processing (including marketing)  

- Data portability  

- Withdraw consent (where processing is consent-based)

 

To exercise these rights, contact us at privacy@streampal.gg. We respond within one month (extendable if complex). You can also complain to the UK Information Commissioner's Office (ico.org.uk).

 

9. Security

 

We implement reasonable technical and organizational measures to protect your data (encryption, access controls, etc.). However, no transmission over the internet is 100% secure.

 

10. Children's Privacy

 

Our Services are not directed to individuals under 16 (or 13 in some jurisdictions). We do not knowingly collect data from children. If we learn we have, we will delete it.

 

11. Changes to This Policy

 

We may update this Privacy Policy. Changes will be posted here with an updated "Last updated" date. Significant changes may be notified via email or Site notice.